Job Opening: Customer Support Engineer

Position: Customer Support Engineer

Salary: Up to £55K DOE & Company Bonus

Full time: 5 days per week/flexible working hours

Location: Great Yarmouth office based

Benefits: Health care, enhanced pension scheme, death in service benefits

Residency: Existing right to work and live in the UK

About the Company

We are a leading provider of high-quality innovative sonar technology solutions for survey applications spanning inland waterways, inshore, nearshore and offshore environments to full ocean depth.  We specialise in the design, development, manufacture, and commissioning of advanced side scan, bathymetry, and sub-bottom profiling sonar-systems. We have a global presence through our network of 50 channel partners who represent us in over 70 countries. We have manufactured subsea sensors and equipment over four decades and today continue to develop and grow the company having been recognised for the King’s Award for Enterprise for our International Trade, and awarded Norfolk Medium Sized Business of the Year, as well as being included in the first UK Innovation Report for 2024 of the most 500 innovative companies. All GeoAcoustics employees receive:

• Excellent remuneration

• 25 days holiday allowance plus statutory bank holidays

• Flexi-time with the ability to take an additional day’s leave each month

• Private medical insurance

• Worldwide Travel insurance for employee

• Pension with matched contributions up to 8%

• Death in service benefit

• Sick pay

• Bike to work scheme

• Employee assistance scheme

• Free electric vehicle charging on site

• Annual bonus based on Company profit

• Wellbeing events.

About the Role

An exciting opportunity has arisen for a Customer Support Engineer to join our expanding engineering team. In this role you will be responsible for providing first line technical support for our range of sonar products.

Key accountabilities

• Provide outstanding technical support to customers by telephone, email and occasional customer visits.

• Assist in solving customer’s technical issues together with support from the Engineering Team.

• Provide on-site demonstrations of our sonar products to support sales

• Carry out installation, commissioning and upgrades of products

• Report on opportunities for product improvements

• Ensure communications from customers receive a response within acceptable time frame.

• Promote improvements, upgrades and aftersales opportunities to customers.

• Although office based the role may require occasional travel to support our global customer base. 

Qualifications and experience

• Technical education in a relevant discipline to sonar products

• Demonstrable hands-on experience of sonar survey equipment in the field or base

 You are able to:

• use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively

• analyse complex issues and problems and come up with rational judgments

• demonstrate specialist knowledge and expertise in own area

• communicate in a clear, precise and structured way

• co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals.

Candidate must already have the right to work in the UK to be eligible to apply.

If this role sounds right for you, please send your CV and covering letter to: jobs@geoacoustics.com